Delete your account

You can delete your MirrorBox account and its data at any time, from the app or the website. Deleting is permanent and can't be undone. If you'd like a copy first, use Download my data in the same place.

Delete in the app

1. Open MirrorBox and go to your profile.
2. Tap Edit profile.
3. Scroll to Account and tap Delete account.
4. Confirm. You're signed out and your account is gone.

Delete on the website

1. Sign in at mirrorbox.me/settings.
2. Under Account, choose Delete account and confirm.

Can't sign in?

Email [email protected] from the address on your account, with your @handle, and ask us to delete it. We may ask you to confirm the request before we delete anything, and we'll reply when it's done.

What gets deleted

• Your profile, @handle, photos, banner and page settings
• Your inbox: every message you received, your replies, and the chats on them
• Messages you sent to other people while signed in
• Your wall and everything you uploaded to it
• Your devices, sign-in sessions, push notification tokens and the IP records we keep for safety
• Your Sign in with Apple link, connected sites, and your subscription record

What we keep, and for how long

• Reports you made about other people stay so moderators can act on them, without saying who sent them.
• Moderation records such as safety checks stay for our statistics, with the text and your identity removed.
• A confirmation email tells you your account was deleted. Our copy of it, with your address, is removed 30 days after it's sent.
• Backups may hold your data for up to 30 days, until they're replaced.
• We may keep information longer when the law requires it.

MirrorBox+

Deleting your account doesn't cancel a MirrorBox+ subscription bought in the App Store or Google Play. Cancel it in your store's subscription settings so you aren't charged again. A subscription bought on the website ends when you delete your account.